Shipping policy

SHIPPING POLICY

Last updated: 22 September 2026

DELIVERY ESTIMATE

Our estimated production and delivery time is 30–40 calendar days, including production. This period begins after we have received both cleared payment and your final written artwork approval.

The 30–40-day period is an estimate rather than a guaranteed delivery date. We will confirm the expected schedule for your order before you commit. If your display is required for a particular exhibition, event or deadline, contact us before ordering so that we can check the available options.

DELIVERY DESTINATIONS

We supply customers in the United Kingdom and internationally, including Europe, the United States and the Caribbean. Delivery availability and cost depend on the product, quantity and destination.

Where a complete supported delivery price is not available online, please request a quotation. We will confirm the product price, delivery charge and any known destination-specific costs before asking you to pay.

MADE-TO-ORDER PRODUCTS AND ARTWORK APPROVAL

Most of our printed displays are manufactured to order using artwork approved by the customer. Production will not begin until we have received final written approval of the artwork proof.

You are responsible for checking the approved proof carefully, including wording, spelling, telephone numbers, website addresses, colours, layout, size and product selection. Changes requested after final approval may affect the price and delivery schedule.

DELIVERY CHARGES

Delivery charges will either be shown during checkout or confirmed in a written quotation before payment, or can be seen in the table at the bottom of this policy. 

Expo Display Stands Ltd is not currently VAT registered, so no UK VAT is charged.

CUSTOMS DUTIES, IMPORT TAXES AND LOCAL CHARGES

International orders may be subject to customs duties, import taxes, clearance fees or other destination charges. 

Unless we expressly confirm otherwise in writing, destination duties, taxes and local clearance charges are the responsibility of the recipient. If you need these costs confirmed before ordering, please request a quotation.

DISPATCH AND TRACKING

Where tracking is available, we will provide the relevant shipment details after dispatch. Large or multi-part displays may arrive in more than one package or shipment.

Please provide a complete and accurate delivery address and ensure someone is available to receive the goods where required. Additional charges caused by an incorrect address, refused delivery or repeated delivery attempts may be passed on where reasonably incurred and legally permitted.

DELAYS

Production and delivery can be affected by artwork delays, supplier availability, customs checks, carrier disruption, adverse weather and other circumstances outside our reasonable control.

We will keep you informed of any material delay and work with you to identify the most appropriate next step. Nothing in this policy limits rights that cannot legally be excluded.

DAMAGE, SHORTAGES OR DELIVERY PROBLEMS

Please inspect the packages and products as soon as reasonably possible after delivery. Contact sales@expo-display-stands.com promptly if anything is missing, damaged or appears incorrect.

Please include your order number, a description of the issue and clear photographs of the packaging and product where relevant. Keep the packaging until we have reviewed the issue and confirmed the next steps.

ONE-YEAR HARDWARE WARRANTY

Our products include a one-year hardware warranty beginning on the date of delivery. If we accept a claim under this warranty, we may provide a replacement or refund as appropriate to the circumstances.

The commercial warranty does not normally cover normal wear and tear, accidental damage, misuse, incorrect assembly, unsuitable storage, weather damage, unauthorised modification or damage caused during transport arranged by the customer.

Shipping charges are not included in the voluntary commercial warranty. However, where goods are faulty, misdescribed, damaged on delivery or applicable law requires Expo Display Stands Ltd to bear necessary collection, return, replacement or refund-related delivery costs, we will meet those obligations.

This warranty does not affect statutory rights that cannot legally be excluded.

RETURNS

Please contact us before returning any item. Do not send goods back without return instructions.

Approved returns should be sent only to the address we confirm. Our current returns address is:

Expo Display Stands Ltd
52 Venn Grove
Plymouth
PL3 5PH
United Kingdom

Custom-printed and personalised products may not be eligible for change-of-mind cancellation once production has begun, but this does not affect rights relating to faulty, damaged or misdescribed goods.

Please refer to our Returns, Refunds and Cancellations Policy for further information.

CONTACT

For delivery questions, quotations or order support, email sales@expo-display-stands.com.

Our normal operating hours are Monday to Friday, 9:00am–5:30pm UK time. We aim to respond within 24 hours during working days.

Delivery costs

Every order is shipped from China by UPS Express, with tracking. The price depends on the total weight of your order and is shown at checkout before you pay.

• Ordering more than one item? Your items' weights are added together, so two flags may move you into the next band.
• Delivery times start once your order has been dispatched, after artwork approval and production.
• We endeavour to cover import duties, taxes and UPS brokerage fees however some customs boarder teams require additional fees which will not be covered in your order price. UPS may collect them before delivery.
• Prices are in pounds sterling. If you shop in another currency, checkout converts them for you.
• Europe covers all EU countries plus Norway and Switzerland. Shipping somewhere else? Get in touch and we'll quote.