Shipping and Worldwide Delivery Policy

Last updated: 28/07/2026

This Shipping and Worldwide Delivery Policy explains how orders placed with Expo Display Stands are manufactured, dispatched and delivered.

It should be read alongside our:

• Terms and Conditions of Sale;

• Returns, Refunds and Cancellations Policy;

• Artwork and Proof Approval Policy; and

• Privacy Policy.

1. About Us

Expo Display Stands is a trading name of:

Legal business name: Expo Display Stands Ltd
Company number: 16440581
Registered address: 52 Venn Grove, Plymouth, PL3 5PH
Customer service email: sales@expo-display-stands.co

In this policy, “we”, “us” and “our” refer to the business identified above. “You” and “your” refer to the person or organisation placing the order.

2. Made-to-Order Products

Most products sold by Expo Display Stands are custom manufactured using artwork, branding, dimensions, options or specifications selected or approved by the customer.

Our products are not generally held as finished stock ready for immediate dispatch.

An order will not normally enter production until:

• full cleared payment has been received, unless written credit terms have been agreed;

• suitable artwork has been supplied;

• any required design work has been completed;

• the digital artwork proof has been approved;

• the product specification and options have been confirmed; and

• we have received all information needed to manufacture and deliver the order.

Any stated production or delivery estimate starts from the date on which all these requirements have been completed, not necessarily from the date on which the original order was placed.

3. Production Times

Our normal estimated production time is:

7–12 WORKING DAYS AFTER ARTWORK APPROVAL

Production times may be longer for:

• large or complex exhibition stands;

• high-volume orders;

• gazebos or specialist structures;

• products requiring several printed components;

• bespoke dimensions or configurations;

• orders requiring substantial design work;

• orders placed during busy exhibition periods;

• orders affected by material or component availability; or

• orders placed around UK or overseas public holidays.

Production times are estimates unless we expressly agree a guaranteed deadline in writing.

Working days normally exclude:

• Saturdays and Sundays;

• UK public holidays;

• public holidays observed in the country of manufacture;

• days spent waiting for artwork, information, payment or approval; and

• periods during which production is paused at your request.

We will notify you where we become aware of a significant production delay.

4. Artwork Approval and Delivery Times

Production does not begin until the final proof has been approved.

Delays in:

• supplying artwork;

• providing complete design instructions;

• replying to design queries;

• requesting revisions;

• approving a proof; or

• providing delivery information

will delay production and the estimated delivery date.

When approving a proof, you authorise production to begin. Changes may not be possible after that point.

You should approve artwork promptly when your order is required for a particular exhibition or event.

5. Worldwide Delivery

We can deliver products to many destinations worldwide, subject to:

• carrier coverage;

• manufacturer and fulfilment arrangements;

• customs restrictions;

• local import requirements;

• product dimensions and weight;

• transport availability;

• sanctions and trade restrictions; and

• our ability to offer a commercially reasonable delivery service.

Delivery availability is assessed according to the specific product and destination.

We may decline an order or request a different delivery arrangement where:

• a carrier will not accept the consignment;

• the address is outside the carrier’s service area;

• delivery would be unlawful;

• customs requirements cannot reasonably be satisfied;

• the delivery cost is materially different from the amount charged at checkout; or

• the destination presents an unreasonable risk of loss, damage or delay.

If we cannot fulfil an order to the delivery destination and no reasonable alternative can be agreed, we will cancel the affected order and refund the amount paid.

6. Where Products Are Dispatched From

Our products may be:

• manufactured in the United Kingdom;

• manufactured outside the United Kingdom;

• dispatched directly by a manufacturer;

• dispatched through a fulfilment partner; or

• sent from more than one production or storage location.

The dispatch country may vary according to the product, quantity, destination and manufacturing requirements.

An order may therefore arrive in more than one consignment and at different times.

A direct shipment from a manufacturer does not affect your contract with Expo Display Stands. You should contact us, rather than the manufacturer, if there is a problem with your order.

7. Delivery Charges

Delivery charges depend on factors including:

• the delivery country and postcode or ZIP code;

• the number of products ordered;

• packed dimensions and weight;

• whether the order requires several packages or pallets;

• the selected delivery service;

• remote-area surcharges;

• customs arrangements;

• fuel or carrier surcharges;

• delivery access requirements; and

• whether specialist handling is required.

The applicable delivery charge will either:

• be calculated at checkout;

• be included in a written quotation;

• be confirmed after the order details and destination have been reviewed; or

• be invoiced separately where this has been agreed with you.

Where the charge displayed at checkout is based on incomplete or incorrect delivery information, we may contact you before accepting or dispatching the order.

We will not normally proceed with an additional delivery charge without your agreement.

If you do not accept a necessary additional delivery charge, we may cancel the order before production and refund the amount paid, less any reasonable design or other costs already incurred where applicable.

8. Estimated Delivery Times

Estimated transit times vary according to:

• the destination;

• dispatch location;

• carrier;

• customs clearance;

• shipment size;

• weather;

• public holidays;

• local delivery conditions; and

• events outside our reasonable control.

Our normal estimated transit times are:

United Kingdom: [INSERT ESTIMATED TRANSIT TIME]
Europe: [INSERT ESTIMATED TRANSIT TIME]
United States and Canada: [INSERT ESTIMATED TRANSIT TIME]
Australia and New Zealand: [INSERT ESTIMATED TRANSIT TIME]
Other international destinations: “CONFIRMED ON REQUEST”

These transit estimates apply after production and dispatch.

The overall time from ordering to delivery includes:

1. receipt of payment;

2. artwork preparation or checking;

3. customer revisions;

4. proof approval;

5. manufacturing;

6. quality checking;

7. packing;

8. collection by the carrier;

9. transport;

10. customs clearance where applicable; and

11. final delivery.

A shipping estimate is not a guaranteed delivery date unless we expressly agree otherwise in writing.

9. Delivery for a Fixed Exhibition or Event Date

You must tell us before ordering if the product is required for a specific exhibition, trade show, conference or other fixed event.

Please provide:

• the event date;

• the date by which the product must be available;

• the complete delivery address;

• venue delivery restrictions;

• exhibitor or stand details;

• named recipient details; and

• any deadline imposed by the venue or event contractor.

We recommend allowing a reasonable contingency period before the event to cover:

• artwork revisions;

• manufacturing delays;

• customs clearance;

• carrier disruption;

• delivery attempts;

• inspection of the order; and

• replacement of any damaged or missing components.

We may advise whether a proposed timeframe appears achievable, but this does not create a guaranteed delivery commitment.

A delivery date is guaranteed only where:

• we expressly describe it as guaranteed;

• the guarantee is confirmed in writing;

• you meet all payment and artwork deadlines;

• you provide complete and accurate delivery information; and

• any conditions attached to the guarantee are satisfied.

Unless we have accepted a guaranteed deadline in writing, we are not responsible for losses arising from a product being unavailable for an event, including exhibition fees, travel expenses, accommodation, staff costs, lost sales or lost opportunities, except where liability cannot legally be excluded.

10. Order Confirmation

Your order confirmation should identify or refer to:

• the products ordered;

• selected options and quantities;

• the delivery destination;

• delivery charges;

• the estimated production period;

• the estimated delivery or transit period;

• any applicable customs arrangement; and

• the requirement for artwork approval.

Please review the order confirmation promptly and contact us if any information is incorrect.

11. Tracking Information

Where tracking is available, we will normally send tracking information to the email address supplied with the order.

Tracking may not become active immediately after the shipping label is created.

Some:

• freight services;

• pallet deliveries;

• local delivery partners;

• economy international services; or

• final-mile carriers

may provide limited tracking information.

You are responsible for monitoring the tracking information and responding promptly to requests from the carrier or customs authorities.

12. Separate Consignments

An order may be dispatched in separate consignments where:

• products are manufactured at different locations;

• products are completed at different times;

• packaging requirements differ;

• the order contains several large items;

• separate dispatch reduces the delivery time; or

• a carrier divides the shipment during transit.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Where possible, we will provide separate tracking details for each consignment.

13. Delivery Addresses

You are responsible for supplying a complete and accurate delivery address.

This should include:

• recipient’s full name;

• business or organisation name;

• building name or number;

• street;

• town or city;

• county, state or region where applicable;

• postcode or ZIP code;

• country;

• telephone number;

• email address; and

• any access or delivery instructions.

For deliveries to an exhibition venue, hotel, conference centre, warehouse or third-party premises, you should also provide:

• the name and date of the event;

• hall and stand number;

• exhibitor name;

• venue contact;

• delivery booking reference;

• permitted delivery dates and times;

• loading-bay instructions; and

• any labelling requirements.

We are not responsible for delays or losses caused by incomplete, inaccurate or ambiguous delivery details.

14. Changing the Delivery Address

Contact us immediately if you need to change the delivery address.

Address changes may not be possible after:

• production has begun;

• shipping documents have been prepared;

• customs declarations have been submitted; or

• the order has been collected by the carrier.

Where a change is possible, you may be responsible for:

• address-correction charges;

• rerouting fees;

• additional shipping charges;

• customs costs;

• storage costs; and

• delays caused by the change.

For fraud-prevention reasons, we may request evidence or payment verification before approving a change of destination.

15. PO Boxes and Restricted Addresses

Large exhibition products cannot normally be delivered to:

• PO boxes;

• parcel lockers;

• mail-forwarding addresses;

• addresses unable to receive oversized goods; or

• locations prohibited by the carrier.

Please contact us before ordering if the delivery location has unusual restrictions.

16. Access and Large Deliveries

Some exhibition products are large, heavy or supplied in several packages.

You are responsible for ensuring that:

• the delivery vehicle can access the address;

• any loading or parking restrictions are disclosed;

• someone is present to receive the consignment;

• suitable personnel are available to move heavy packages;

• suitable lifting equipment is available where required;

• the goods can pass through entrances, corridors and lifts; and

• the venue will accept delivery.

Unless expressly agreed, delivery is made to the carrier’s normal delivery point and does not include:

• carrying products upstairs;

• moving products through a venue;

• installation;

• assembly;

• removal of packaging;

• delivery to an exhibition stand;

• timed delivery; or

• specialist lifting.

These services may be available for an additional charge where arranged in advance.

17. Delivery Appointments

Some carriers may contact you to arrange a delivery time or date.

You must respond promptly and ensure someone is available during the agreed period.

Delivery windows are normally estimates rather than appointments at an exact time.

Where a timed or booked delivery is essential, this must be agreed before dispatch and may incur an additional charge.

18. Failed Delivery Attempts

A delivery may fail where:

• no one is available;

• access is unavailable;

• the address is incorrect;

• the recipient refuses delivery;

• the carrier cannot contact the recipient;

• required identification or payment is unavailable;

• the venue refuses the shipment;

• customs requirements have not been completed; or

• the consignment cannot safely be delivered.

You may be responsible for reasonable:

• redelivery charges;

• address-correction charges;

• storage costs;

• customs charges;

• return shipping;

• handling fees; and

• disposal costs

arising from a failed delivery caused by circumstances within your control.

Custom-made products will not normally be refunded merely because delivery was missed, refused or not collected.

19. Refused Deliveries

Do not refuse a delivery solely because the external packaging appears damaged unless the carrier confirms that refusal is appropriate.

Where possible:

• photograph the packaging;

• ask the carrier to record the damage;

• sign for it as damaged;

• accept the delivery; and

• contact us promptly.

If you refuse a delivery without reasonable justification, you may be responsible for the resulting return, storage, customs and redelivery costs.

20. Customs, Import Duties and Taxes

International orders may be subject to:

• customs declarations;

• import duties;

• import VAT or sales tax;

• tariffs;

• brokerage charges;

• customs clearance fees;

• local handling fees; and

• other destination-country charges.

The applicable arrangement must be made clear during checkout, quotation or order confirmation.

Delivered Duty Paid

Where an order is expressly confirmed as Delivered Duty Paid, the delivery price includes the import duties and taxes identified as part of the agreed delivery service.

You remain responsible for:

• supplying accurate recipient and tax information;

• cooperating with customs enquiries;

• charges arising from incorrect information;

• unusual local fees not included in the agreed service; and

• any destination charge expressly excluded from the quotation.

A delivery will only be treated as Delivered Duty Paid where we state this expressly in writing.

21. Customs Clearance

Customs clearance times are outside our direct control.

You must respond promptly if a carrier, broker or customs authority requests:

• identification;

• business registration details;

• tax numbers;

• importer information;

• product-use information;

• proof of value;

• payment of duties or taxes; or

• authority to clear the goods.

Failure to provide information or payment may result in:

• delay;

• storage fees;

• return of the shipment;

• abandonment;

• seizure; or

• destruction in accordance with local rules.

Where a shipment is returned or additional costs arise because you did not complete customs requirements, we may deduct reasonable shipping, customs, storage and handling costs from any refund otherwise due.

Custom-made products will not normally be refunded merely because import duties were not paid or customs clearance was not completed.

22. Import Restrictions

You are responsible for checking whether the ordered products can legally be:

• imported;

• received;

• installed;

• displayed;

• resold; or

• used

in the destination country.

You must tell us before ordering if the destination requires specific:

• product certification;

• labelling;

• fire-safety documentation;

• material certification;

• import licences;

• packaging declarations; or

• other regulatory documentation.

We do not guarantee that a standard product meets every local venue, building, exhibition, advertising or safety requirement worldwide.

23. Risk and Responsibility for Goods

For consumer customers, responsibility for accidental loss or damage normally passes when the goods are delivered to you or to a person identified by you to receive them, subject to applicable law.

For business customers, responsibility normally passes when the goods are delivered to the agreed address or delivery point, unless another written shipping term has been agreed.

If you appoint your own carrier or freight forwarder, responsibility may pass when the goods are handed to that carrier, to the extent permitted by law.

Ownership of the goods does not pass until we have received full cleared payment.

24. Checking Your Order

You should inspect the order as soon as reasonably possible following delivery.

Check:

• the number of packages;

• the external packaging;

• the product and configuration;

• printed graphics;

• frame components;

• accessories;

• fixings;

• carrying cases; and

• any items listed as included.

Where packaging is visibly damaged:

• ask the carrier to record the damage;

• photograph the unopened package;

• retain the packaging;

• inspect the contents carefully; and

• contact us promptly.

25. Reporting Damage or Missing Items

Please report visible transit damage or missing components within:

48 HOURS 

Contact:

sales@expo-display-stands.com

Include:

• your order number;

• delivery date;

• description of the issue;

• photographs of the unopened packaging;

• photographs of the shipping label;

• photographs or video of the damaged product;

• details of missing components; and

• any written record made by the carrier.

A short reporting period helps us submit a carrier or manufacturer claim. It does not remove statutory rights that cannot legally be restricted.

Do not dispose of products, components or packaging until we confirm that they are no longer required.

26. Delayed Deliveries

Contact us if tracking has not updated for an unusual period or the estimated delivery period has passed.

We may need to:

• contact the carrier;

• open a delivery investigation;

• request additional address information;

• allow the carrier’s investigation period to expire; or

• obtain information from customs or a local delivery partner.

An order is not necessarily considered lost merely because it is delayed.

Where an order is substantially delayed, your rights will depend on:

• whether a delivery deadline was agreed;

• whether the goods are custom-made;

• whether production has been completed;

• the cause of the delay;

• whether delivery remains possible; and

• applicable consumer law.

27. Lost Shipments

Where a carrier confirms that a shipment has been lost, we will assess the appropriate remedy.

Depending on the circumstances and your legal rights, we may:

• remake and resend the product;

• replace the missing component;

• offer an alternative;

• issue a full or partial refund; or

• agree another reasonable resolution.

For custom-made goods, replacing the order may require a further production period.

We are not responsible for a shipment recorded as delivered where:

• it was delivered to the correct address;

• it was accepted by a person at the address;

• the customer authorised a safe-place delivery; or

• the customer instructed the carrier to deliver elsewhere,

unless the evidence shows that the carrier did not follow the authorised instructions.

28. Safe-Place and Alternative Delivery Instructions

If you ask a carrier to:

• leave the goods in a safe place;

• leave them with a neighbour;

• redirect them;

• deliver them to another collection point; or

• change the original delivery arrangements,

you accept the additional risk associated with those instructions, to the extent permitted by law.

Please do not authorise an unattended delivery where the shipment is valuable, oversized or vulnerable to weather.

29. Weather and External Disruption

Delivery may be affected by circumstances outside our reasonable control, including:

• severe weather;

• flooding;

• fire;

• natural disasters;

• industrial action;

• port or border disruption;

• customs delays;

• war or civil unrest;

• terrorism;

• public-health restrictions;

• government action;

• sanctions;

• shortages of vehicles, fuel or labour;

• carrier-system failure;

• transport accidents; and

• other major supply-chain disruption.

We will take reasonable steps to reduce the effect of disruption and keep you informed where appropriate.

30. Incorrect or Incomplete Orders

If the wrong product or configuration has been delivered, contact us before returning anything.

We may ask for photographs, measurements or other information to confirm the problem.

Where we confirm that the order was incorrectly supplied, we will provide an appropriate remedy under our Returns, Refunds and Cancellations Policy.

Do not return a product to our registered office, manufacturer or supplier without receiving written return instructions.

31. Returns and Delivery Charges

Custom-made products cannot normally be returned because you have changed your mind or selected the wrong product, size or configuration.

Where goods are confirmed to be faulty, damaged or incorrectly supplied, we will arrange or reimburse reasonable agreed return-delivery costs where legally required.

Where a return is accepted for another reason, you may be responsible for:

• return delivery;

• insurance;

• customs charges;

• brokerage costs;

• packaging;

• collection charges; and

• the original delivery charge where legally permitted.

Full terms are set out in our Returns, Refunds and Cancellations Policy.

32. Customer-Arranged Collection or Shipping

Where we agree that you may arrange collection or appoint your own carrier:

• collection must be arranged in advance;

• the carrier must be suitable for the consignment;

• all required documentation must be supplied;

• you are responsible for the carrier’s charges;

• you are responsible for any export or import arrangements assigned to you; and

• risk may pass when the order is handed to your carrier.

We are not responsible for damage caused by unsuitable customer-arranged transport or handling.

33. Delivery Information and Personal Data

To fulfil your order, we may share necessary information with:

• manufacturers;

• fulfilment partners;

• couriers;

• freight forwarders;

• customs brokers;

• customs authorities;

• payment providers; and

• other organisations involved in delivery.

The information may include:

• recipient name;

• business name;

• delivery address;

• telephone number;

• email address;

• order details;

• shipment value; and

• information required for customs clearance.

This may involve transferring personal information outside the United Kingdom.

Further information is provided in our Privacy Policy.

34. Contacting Us About Delivery

For delivery enquiries, contact:

Email: sales@expo-display-stands.com
Opening hours: 0900-1700 GMT

Please provide:

• your name;

• business name;

• order number;

• delivery address;

• tracking number, where available; and

• a description of the enquiry.

35. Statutory Rights

Nothing in this policy excludes, restricts or replaces any statutory rights or legal remedies that cannot lawfully be excluded.

Consumers in some destination countries may have mandatory local rights in addition to those described in this policy.

36. Changes to This Policy

We may update this policy to reflect changes to:

• products;

• manufacturers;

• carriers;

• delivery services;

• customs arrangements;

• geographic coverage;

• business processes; or

• legal requirements.

The policy applying to an order will normally be the version in effect when the order was placed, unless a change is required by law.

37. Contact Details

Questions about this Shipping and Worldwide Delivery Policy should be sent to:

Expo Display Stands
Expo Display Stands Ltd
52 Venn Grove, Plymouth, PL3 5PH
sales@expo-display-stands.com