Frequently Asked Questions (FAQs)

Find answers about ordering custom exhibition displays, supplying artwork, approving designs, production, worldwide delivery and after-sales support.

Ordering

What products do you sell?

We supply custom-printed display products for trade shows, exhibitions, expos, conferences, markets and promotional events.

Our current range includes:

tension fabric backdrops;
roll-up banners;
brochure and digital display stands;
custom-printed event flags; and
custom-printed trade show gazebos.

Each product is designed to help small and medium-sized businesses create an affordable, professional event display.

Are your products made to order?

Yes. Most of our products are custom manufactured using artwork, branding and options approved by you.

They are not normally held as finished, printed stock. Production begins after payment has been received, the order specification has been confirmed and the final artwork proof has been approved.

Can I order through the website?

Where a complete product and delivery price is available, you can select the product, size and required options and complete checkout securely.

Where delivery or a configuration needs checking, please request a quotation instead. We will confirm the complete product and delivery cost before you pay.

Can I request a quotation?

Yes. Please contact us with:

the product and variant required;
quantity;
delivery country and postcode or ZIP code;
your event date or deadline;
whether you need our design service; and
your contact email.

We will obtain a current supplier and delivery quote, then confirm the complete payable amount before asking you to pay. Any destination taxes or duties that remain your responsibility will be identified in the quotation.

Do you offer discounts for larger orders?

Volume pricing may be available for multiple products or larger quantities.

Contact us before ordering with the products, quantities and delivery destination so that we can confirm whether a bulk quotation is available.

Can you help me choose the right display?

Yes. Tell us:

the type of event;
the available display space;
whether the event is indoors or outdoors;
how frequently the display will be used;
the products or information you want to present; and
your approximate budget.

We can help you compare the most suitable options.

Artwork and Design

Do I need to provide my own artwork?

You can either provide print-ready artwork or select our custom graphic design service where it is available.

If you supply your own design, it must meet the artwork requirements for the selected product.

What file formats do you accept?

Accepted formats may depend on the product and manufacturer. Print-ready PDF, AI and EPS files are generally preferred.

High-resolution image files may also be accepted where suitable.

Please check the relevant artwork template or contact us before submitting your design if you are unsure.

Where can I find the artwork templates?

We are updating our downloadable templates. Before preparing artwork, email sales@expo-display-stands.com with the exact product, size and printing option you need.

We will confirm the appropriate template with our supplier. Please wait for confirmation before creating your final print file, as dimensions, bleed and safe areas can differ between similar products.

You can also check our Templates page for the latest guidance.

What resolution should my images be?

Images should be high enough quality for large-format printing at the intended finished size.

Images taken from websites, screenshots or social media are often too small and may appear blurred or pixelated when enlarged.

We will identify obvious technical issues where possible, but you are responsible for ensuring that supplied images are suitable.

What colour format should I use?

Artwork should normally be prepared in CMYK rather than RGB.

Colours shown on screens can differ from printed colours because screens and printers reproduce colour differently. Where colour accuracy is especially important, provide a recognised colour reference and contact us before ordering.

Exact colour matching cannot normally be guaranteed across different materials or separate production batches.

Do I need to include bleed?

Yes, where required by the product template.

Bleed allows the design to extend beyond the finished edge and helps prevent unwanted white areas after printing and finishing.

Important wording, logos and contact details should remain within the safe area shown on the template.

Can you create the design for me?

Yes. Our design service is available where shown on the product or included in your quotation.

Please provide your logo, required wording, preferred colours, suitable images and any brand guidelines, together with a clear explanation of what the display should communicate.

We aim to provide three initial design options within five working days of receiving your complete brief and suitable files. The service covers preparation of product artwork; logo creation, professional photography or extensive copywriting are only included where separately agreed.

How many design revisions are included?

Our standard design service includes three initial design options and two rounds of reasonable amendments to your chosen design.

Additional concepts or changes beyond the included amendment rounds will be quoted before further work starts.

Will I see the design before it is printed?

Yes. We will normally provide a digital proof for approval before production begins.

The proof allows you to check the layout, wording, branding and positioning of the design.

What should I check on the proof?

Please check:

spelling and grammar;
names and dates;
telephone numbers;
email and website addresses;
product prices or promotional claims;
logo positioning;
colours;
images;
orientation;
selected product and size; and
all other design details.

By approving the proof, you confirm that the design is correct and authorise production to begin.

Can I change the artwork after approval?

We will try to stop or amend production where reasonably possible, but this cannot be guaranteed. Once manufacturing has begun, changes may be impossible or may require additional design, printing or manufacturing charges.

Production and Delivery

How long will my order take?

Our estimated overall production and delivery time is 30–40 calendar days, including production.

Your quotation or order confirmation will state the schedule for your order. Timing depends on receiving cleared payment, complete artwork or design information, final written proof approval and accurate delivery details.

If you have a fixed exhibition or event date, contact us before ordering so we can check the available options. Estimates are not guaranteed unless we confirm a deadline in writing.

Why are your lead times longer than some other suppliers?

Our products are custom printed and manufactured using your approved artwork rather than being taken from standard finished stock.

This allows us to offer professional, personalised displays at competitive prices, but it means that time is required for artwork approval, printing, manufacturing, quality checking and delivery.

Do you deliver worldwide?

Yes. Worldwide delivery is available to many destinations, subject to carrier coverage, customs requirements and product size.

Delivery time and cost depend on:

the destination;
product dimensions and weight;
quantity;
shipping method;
customs requirements; and
remote-area charges.

Is delivery included in the product price?

Delivery is shown separately at checkout or included in a written quotation. Where a reliable delivery charge is not available online, please request a quotation.

We will confirm the complete product and delivery cost before asking you to pay. Any destination-specific duties or taxes that are not included will be identified before you commit.

Where are the products dispatched from?

Products may be manufactured and dispatched from different locations depending on the product, quantity and destination.

Some orders may be sent directly from an international manufacturer or fulfilment partner. Your contract remains with Expo Display Stands, and any order enquiries should be directed to us.

Will I receive tracking information?

Where tracking is available, it will normally be sent to the email address supplied with the order.

Large freight, pallet or final-mile deliveries may provide different levels of tracking from standard parcel services.

Can my order arrive in separate packages?

Yes. Products or components may be manufactured or packaged separately.

An order may therefore arrive in more than one consignment or on different delivery dates. Where possible, separate tracking details will be provided.

Can you guarantee delivery before my event?

Tell us before ordering if you are working towards a fixed trade show, exhibition or event date.

We will advise whether the proposed timeframe appears achievable. However, production and delivery dates are estimates unless we expressly agree a guaranteed deadline in writing.

We recommend arranging delivery well before the event so there is time to inspect the products and resolve any unexpected delivery or component issues.

How far before my event should I order?

We recommend allowing sufficient time for:

design preparation;
revisions;
proof approval;
manufacturing;
international transport;
customs clearance; and
inspection after delivery.

As a minimum, we recommend receiving the product 7 days prior to the event.

Can you deliver directly to an exhibition venue?

Venue delivery may be possible, but you must provide complete delivery information, including:

event name;
event date;
hall and stand number;
exhibitor name;
venue contact details;
delivery booking instructions;
permitted delivery dates and times; and
any required labels or references.

Exhibition venues may reject deliveries that do not follow their procedures. Where possible, delivery to your normal business address in advance of the event is safer.

Customs, Duties and International Orders

Will I have to pay import duties or taxes?

International orders may be subject to:

customs duties;
import VAT or sales tax;
brokerage charges;
clearance fees; and
other local charges.

We normally send items delivered with duty paid.

Who is responsible for customs clearance?

Where duties and taxes are not included, the recipient is responsible for cooperating with the courier or customs authority and paying any applicable import charges.

Customs authorities may request tax details, identification or other importer information before releasing the shipment.

What happens if I refuse to pay customs charges?

Custom-made products will not normally be refunded because the recipient refuses to pay customs charges or complete import formalities.

Delivery, return, storage, customs and handling charges may be deducted from any refund otherwise due, where legally permitted.

Returns, Cancellations and Problems

Can I cancel my order?

Before design, supplier or production work begins, cancellation may be possible. We may deduct reasonable costs already incurred.

After artwork approval or once production has begun, custom-made products cannot normally be cancelled or refunded unless they are faulty, damaged, incorrectly manufactured or not as described.

Can I return a custom-printed product if I change my mind?

Custom-printed products are made using your artwork and specifications and cannot normally be resold.

They cannot therefore normally be returned because:

you have changed your mind;
the event has been cancelled;
you ordered the wrong size;
the product does not fit your space;
you no longer like the approved design; or
the product is no longer needed.

This does not affect your rights where goods are faulty or incorrectly supplied.

What happens if I make an error in the approved artwork?

You are responsible for checking the final proof before approval.

We cannot normally provide a free reprint or refund for an error that was visible on the approved proof, such as incorrect spelling, contact information, dates, prices or image placement.

What should I do if my order arrives damaged?

Inspect the packaging and contents as soon as possible after delivery.

Where damage is visible:

photograph the unopened packaging;
ask the courier to record the damage;
retain all packaging;
photograph the damaged product and shipping label; and
contact us promptly.

Please report visible transit damage within 48 hours to help us make a carrier claim.

This requested reporting period does not remove any statutory rights that apply.

What should I do if something is missing?

Check all packages and the dispatch information first, as some orders may arrive separately.

If an item or component is missing, contact us promptly with:

the order number;
delivery date;
details of the missing item;
photographs of the received components; and
photographs of the packaging and shipping labels.

What happens if my product is faulty or incorrect?

Depending on the circumstances, we may:

provide replacement components;
repair the product;
reprint the affected graphic;
replace the product;
offer a price reduction; or
provide a refund.

Do not return a product before receiving instructions from us.

Where should I send a return?

Please contact sales@expo-display-stands.com before sending anything back. Include your order number, a description of the issue and photographs where useful.

Our returns address is Expo Display Stands Ltd, 52 Venn Grove, Plymouth, PL3 5PH, United Kingdom. We will confirm the next steps and return instructions before goods are sent.

Product Use and Care

Are the displays reusable?

Yes. Our display frames and structures are designed for repeated event use when assembled, transported and stored correctly.

Printed graphics may also be reused, although their lifespan depends on handling, frequency of use, storage and environmental conditions.

Can I order a replacement graphic?

Replacement graphics may be available for selected products.

Contact us with the original product details, size and order number where possible. Because frame dimensions can differ between manufacturers, we may need to confirm compatibility before accepting the order.

Are the products easy to assemble?

Most products are designed for straightforward event setup and do not require specialist tools.

Assembly complexity varies by product. Larger backdrops and gazebos may be easier to assemble with two people.

Please follow any instructions supplied and contact us before the event if you need clarification.

Are the products supplied with carrying cases?

Many products include a carrying case or bag. Check the individual product description under “What’s included” before ordering.

Can the flags and gazebos be used outside?

Flags and gazebos are intended for appropriate outdoor event use, but weather conditions must be assessed carefully.

You are responsible for:

using the correct base or anchoring method;
checking weather forecasts;
assembling the product correctly;
complying with venue rules; and
dismantling it if conditions become unsafe.

Unless specifically confirmed otherwise, do not use outdoor display products in strong winds, storms, heavy snow or other hazardous conditions.

Are the products waterproof?

Product materials and weather resistance vary.

A product suitable for outdoor promotional use should not automatically be treated as permanently waterproof or suitable for prolonged exposure to severe weather.

How should I store fabric graphics?

Fabric graphics should be:

clean and completely dry before storage;
protected from sharp objects;
stored away from damp and excessive heat;
handled carefully when fitting or removing; and
packed according to the supplied instructions.

Storing graphics while wet can cause damage, staining or odour.

Do your products include a warranty?

All products include a one-year hardware warranty. The applicable terms will be shown on the product page, quotation or order confirmation.

Please contact us first if you believe there is a fault. We will review the evidence and confirm the appropriate next steps. This commercial warranty does not affect statutory rights that cannot legally be excluded.

The warranty does not normally cover normal wear and tear, accidental damage, misuse, poor storage, incorrect assembly, weather damage, unauthorised modification or damage during customer-arranged transport.

Contacting Us

How can I contact Expo Display Stands?

You can contact us using the details on our Contact page.

Please include your order number when contacting us about an existing order.

What information should I provide with an enquiry?

To help us respond quickly, include:

your name and business name;
the product you are interested in;
required size and quantity;
delivery country and postcode or ZIP code;
required event date;
whether you have print-ready artwork; and
any questions or special requirements.

Still Need Help?

Our team will be happy to help you choose a product, prepare artwork or plan an order around an upcoming event.

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