Refund policy

Returns & Refunds Policy – Expo Display Stands

At Expo Display Stands, all of our products are custom-made to order. We aim to deliver high-quality exhibition displays that meet your exact specifications. Please read our returns policy carefully before placing your order.

Custom Printed Products (Important)

As the majority of our products are custom printed using artwork supplied or approved by you, the following applies:

  • Once artwork has been approved for print, your order is considered final and non-refundable
  • This includes all exhibition stands, backdrops, and printed graphics
  • By approving artwork, you confirm that all content, spelling, layout, and design are correct

We strongly recommend thoroughly checking your artwork proof before approval, as changes cannot be made once production begins.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, we will resolve the issue as quickly as possible.

You must notify us within 48 hours of delivery by contacting our team and providing:

  • Your order number
  • A description of the issue
  • Clear photographic evidence

Where a fault is confirmed, we will offer one of the following:

  • A replacement product
  • A repair
  • A full or partial refund (where appropriate)

This does not affect your statutory rights under UK consumer law.

Non-Custom (Standard) Products

For any non-custom items (where no artwork is applied), you may request a return within 14 days of delivery, provided that:

  • The item is unused and in its original condition
  • The item is returned in its original packaging

Please note:

  • Return shipping costs are the responsibility of the customer unless the item is faulty
  • A refund will be processed once the item has been received and inspected

Order Cancellations

  • Orders may be cancelled prior to artwork approval and production for a full refund
  • Once artwork has been approved and production has started, cancellations are not permitted

Delivery & Shipping Issues

If your order is delayed, lost, or arrives damaged in transit, please contact us as soon as possible so we can investigate with the courier and resolve the issue.

How to Request a Return or Report an Issue

To initiate a return or report a problem, please contact:

Email: [your email address]
Website: [your website URL]

Please include your order number and full details of the issue.

Your Statutory Rights

This policy is in addition to, and does not affect, your rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.