Terms and Conditions of Sale

Last updated: 28/07/2026

1. About Us

These Terms and Conditions of Sale apply to purchases made through expo-display-stands.com and any orders placed directly with us by email, telephone, invoice or another agreed method.

Expo Display Stands is a trading name of:

Legal business name: Expo Display Stands Ltd
Business type: A COMPANY REGISTERED IN ENGLAND AND WALES
Company number: 16440581
Registered office: 52 Venn Grove, Plymouth, PL3 5PH
Email: sales@expo-display-stands.com

In these terms, “we”, “us” and “our” refer to the legal business identified above. “You” and “your” refer to the person or organisation placing the order.

2. About These Terms

These terms govern the sale of our exhibition displays, printed graphics, flags, gazebos, display stands, accessories and associated design services.

Please read these terms carefully before placing an order. By placing an order, you confirm that:

• you have read and accepted these terms;

• the information supplied with your order is complete and accurate;

• you are at least 18 years old;

• you are authorised to place the order and make payment; and

• where you are ordering for a business or organisation, you have authority to bind that business or organisation.

Nothing in these terms limits any statutory rights that cannot legally be excluded or restricted.

3. Business and Consumer Customers

Our products are principally designed for businesses, organisations, exhibitors and event professionals.

Some legal rights differ depending on whether you are purchasing as:

• a consumer, meaning an individual purchasing mainly for purposes outside their trade, business, craft or profession; or

• a business customer, meaning a person or organisation purchasing wholly or mainly for business purposes.

Sections that apply only to business customers or consumers are identified where appropriate.

4. Product Information

We take reasonable care to ensure that product descriptions, images, dimensions and specifications are accurate.

However:

• product images may be illustrative;

• colours displayed on a screen may differ from the final printed colours;

• minor variations may occur between production batches;

• dimensions and weights may be approximate;

• fabric, aluminium, printing and finishing may be subject to reasonable manufacturing tolerances; and

• packaging, cases and minor components may differ where equivalent or improved components are used.

These variations will not constitute a defect where they do not materially affect the appearance, function or intended use of the product.

You must check that the product, dimensions, configuration and accessories selected are suitable for your intended venue and use before ordering.

We are not responsible for restrictions imposed by an exhibition organiser, venue, landlord, local authority or other third party, including restrictions concerning dimensions, suspension, fire certification, access, installation or outdoor use.

5. Prices

Prices are shown in the currency selected or displayed on the website.

We are not currently VAT registered and no UK VAT is charged.

Delivery charges, design charges, customs duties, import taxes and other applicable costs are shown separately or confirmed before the order is accepted.

We may change our prices at any time. Price changes will not affect orders we have already accepted, except where an obvious pricing error has occurred.

6. Quotations

Unless stated otherwise, a quotation is valid for 14 days from the date it is issued.

A quotation is based on the information available when it is prepared. We may revise it if:

• the specification changes;

• different artwork or design work is required;

• the delivery destination changes;

• shipping charges change;

• customs, tax or regulatory costs change;

• the quantity changes; or

• information supplied by you proves to be incomplete or inaccurate.

A quotation does not reserve manufacturing capacity or guarantee delivery by a particular date unless we expressly confirm this in writing.

7. Placing an Order

You are responsible for checking your order before submitting it, including:

• the product and size;

• quantity;

• printing configuration;

• single-sided or double-sided printing;

• base, stand or accessory selections;

• delivery address;

• billing information;

• artwork option; and

• any required event date.

After an online order is submitted, you may receive an automated acknowledgement. This acknowledgement confirms receipt of the order but does not necessarily mean that we have accepted it.

A binding contract is formed when we send written confirmation accepting the order or otherwise confirm that the order has entered processing.

We may decline or cancel an order before production begins where:

• the product is unavailable;

• payment cannot be authorised;

• the delivery address cannot be serviced;

• an obvious pricing or description error has occurred;

• the artwork is unsuitable or unlawful;

• we cannot reasonably meet an essential requirement disclosed to us;

• we suspect fraud or unauthorised use; or

• fulfilling the order would breach applicable law or third-party rights.

If we decline an order after receiving payment, we will refund the relevant amount.

8. Payment

Payment must be made using one of the payment methods available at checkout or another method agreed by us in writing.

Unless we have agreed credit terms in writing, full payment is required before:

• design work begins;

• artwork is released for production;

• manufacturing begins; or

• goods are dispatched.

For approved business credit accounts, payment is due within 7 days of the invoice date.

You must pay all invoices in full without deduction, withholding or set-off, except where required by law.

For overdue business invoices, we may charge statutory interest and recovery costs where legally permitted.

Ownership of goods does not pass to you until we have received full cleared payment for those goods. This does not affect when responsibility for loss or damage passes under section 18.

9. Artwork Requirements

You must provide artwork that meets the technical requirements stated on the product page, artwork template or instructions supplied by us.

Unless otherwise agreed, artwork should:

• use the correct template and dimensions;

• include the required bleed and safe areas;

• be supplied at an appropriate resolution;

• have fonts converted to outlines or embedded;

• use suitable colour settings;

• contain images of sufficient quality; and

• be supplied in an accepted file format.

We are not responsible for defects caused by unsuitable artwork, including:

• low-resolution or pixelated images;

• incorrect dimensions;

• missing bleed;

• spelling or grammatical errors;

• omitted information;

• incorrectly positioned elements;

• unsuitable colour profiles;

• transparency or font problems; or

• artwork that does not follow the supplied template.

We may identify obvious technical concerns, but we are not obliged to proofread, verify factual accuracy or identify every design error.

10. Customer-Supplied Artwork and Intellectual Property

By supplying artwork, logos, photographs, text, trade marks or other content, you confirm that:

• you own the content or have permission to use it;

• our use of the content to fulfil your order will not infringe anyone else’s rights;

• the content is lawful and not defamatory, misleading, obscene, discriminatory or otherwise prohibited; and

• you have obtained any licences or approvals required.

You grant us and our manufacturers, designers, fulfilment partners and subcontractors a limited licence to use, reproduce, adapt and transmit the supplied content solely as necessary to design, manufacture, quality-check and deliver your order.

We may refuse to produce content that we reasonably believe is unlawful, infringing or inappropriate.

Business customers will be responsible for reasonable losses, claims and costs arising from a breach of the assurances in this section, except to the extent that the loss results from our own breach or negligence.

11. Graphic Design Services

Where you purchase a graphic-design service, the service includes:

ONE INITIAL DESIGN CONCEPT AND UP TO TWO REASONABLE ROUNDS OF AMENDMENTS.

Additional concepts, substantial changes or revisions beyond the included allowance may incur an additional fee. We will tell you before carrying out chargeable additional work.

Design times depend on receiving complete and accurate instructions, logos, text, images and other required materials.

Unless expressly agreed otherwise, the design service does not include:

• logo creation;

• professional copywriting;

• photography;

• image licensing;

• complex illustration;

• brand-strategy work; or

• extensive reconstruction of poor-quality artwork.

Any estimated design timescale may be extended if you delay in supplying information or responding to proofs.

12. Proofs and Approval

We will normally provide a digital proof before printing custom graphics.

The proof is intended to show the proposed layout, wording and positioning. It may not precisely represent final printed colour, material texture, scale or finish.

You must check the proof carefully, including:

• spelling and grammar;

• names, dates and contact details;

• prices and promotional wording;

• colours;

• image quality;

• dimensions;

• logo placement;

• orientation;

• safe areas and bleed; and

• the correct product template.

By approving a proof, you confirm that the design is correct and authorise production to begin.

Approval may be provided through email, an online approval system or another written method accepted by us.

Once a proof has been approved:

• the order enters production;

• changes may not be possible;

• production cannot normally be stopped;

• additional charges may apply if changes can still be made; and

• the order cannot normally be cancelled or refunded because of an error visible on the approved proof.

If you identify an error after approval, contact us immediately. We will try to help, but we cannot guarantee that production can be stopped or changed.

13. Colour Reproduction

Screens, printers, fabrics, inks and lighting conditions reproduce colours differently.

Accordingly:

• colours displayed on a device may not exactly match printed colours;

• the same artwork may appear different on different materials;

• colours may vary slightly between separate orders or production batches; and

• exact colour matching cannot be guaranteed unless expressly agreed in writing.

Where colour accuracy is critical, you must notify us before ordering and provide an appropriate Pantone, CMYK or other recognised colour reference.

Reasonable colour variation does not constitute a defect.

14. Changes Requested by You

Please contact us promptly if you want to change an order.

Before artwork approval or production, we may agree to changes subject to:

• product availability;

• revised prices;

• additional design or administration charges;

• revised delivery estimates; and

• payment of any additional amount.

After artwork approval or production has begun, changes will usually not be possible.

Any agreed change must be confirmed in writing.

15. Custom-Made and Personalised Products

Most products sold by Expo Display Stands are manufactured to order using artwork, wording, dimensions, options or specifications selected or supplied by you.

Because these products are made to your specifications or clearly personalised, they cannot normally be resold.

Where the law permits, the standard right to cancel a distance-sale contract because you have changed your mind does not apply to custom-made or personalised products.

This does not affect your rights where goods are faulty, damaged, incorrectly manufactured or not as described.

16. Cancellation

16.1 Before artwork approval or production

You may ask to cancel an order before artwork is approved or production begins.

Where we agree to cancellation, we may deduct reasonable costs already incurred, including:

• graphic-design work;

• artwork preparation;

• payment-processing charges where these are not recoverable;

• administration directly associated with the order;

• supplier charges;

• materials already ordered or prepared; and

• other unavoidable costs arising from the cancellation.

We will explain any deduction and refund the remaining balance.

16.2 After artwork approval or production begins

Once artwork has been approved or manufacturing has begun, custom-made products cannot normally be cancelled, changed, returned or refunded unless they are faulty, damaged, incorrectly manufactured or not as described.

16.3 Standard, non-personalised products

Where we sell a standard non-personalised product to a UK consumer, statutory cancellation rights may apply. The consumer must notify us within the applicable legal cancellation period and return the product in accordance with our Returns and Refunds Policy.

Business customers do not receive a statutory cooling-off period unless we expressly agree otherwise.

17. Production Times

Production begins only after:

• cleared payment has been received;

• suitable artwork has been supplied;

• any required proof has been approved; and

• all necessary order details have been confirmed.

Our normal estimated production time is:

7–12 WORKING DAYS FOLLOWING ARTWORK APPROVAL.]

Larger orders, complex products and peak periods may require longer.

Production times are estimates rather than guaranteed deadlines unless we expressly agree a fixed deadline in writing.

Weekends, UK public holidays, public holidays in the country of manufacture and delays awaiting information or approval are not counted as production days.

18. Delivery

We deliver to destinations worldwide, subject to carrier availability, legal restrictions and our ability to provide a commercially reasonable service.

Delivery charges and estimated times depend on:

• the product;

• quantity;

• packed size and weight;

• destination;

• delivery service;

• customs requirements;

• remote-area surcharges; and

• other carrier charges.

An estimated delivery date is not a guaranteed delivery date unless we expressly confirm otherwise in writing.

You must inform us before ordering if the goods are required for a specific event or deadline. We will advise whether the proposed timescale appears achievable, but we are not responsible for a missed event date unless we expressly accepted that date as a guaranteed contractual deadline.

We may use manufacturers, fulfilment partners and carriers located outside the UK. Goods may therefore be dispatched directly from the manufacturer or another fulfilment location.

Delivery may be made in separate consignments.

19. Delivery Address and Access

You must provide a complete and accurate delivery address, including:

• recipient or business name;

• building name or number;

• street;

• town or city;

• postcode or ZIP code;

• country;

• telephone number; and

• any information needed by the carrier.

You must ensure that:

• someone is available to receive the goods where required;

• the delivery location is accessible;

• any loading or access restrictions are disclosed;

• suitable equipment and personnel are available for large or heavy consignments; and

• the delivery address can legally and practically receive the order.

We are not responsible for delays, losses or additional charges caused by an incorrect or incomplete address, failed delivery attempt, refused delivery or inadequate access.

You may be required to pay the reasonable cost of redelivery, storage, return or address correction.

20. Customs, Duties and Import Taxes

International orders may be subject to:

• customs clearance;

• import VAT or sales tax;

• customs duties;

• tariffs;

• brokerage charges;

• local handling fees; and

• other destination-country charges.

Duties paid

Where an order is expressly confirmed as delivered duty paid, the charges stated by us include the import duties and taxes identified in the quotation or checkout. You remain responsible for charges arising from inaccurate information, unusual customs treatment or local costs not reasonably identifiable when the order was placed.

You are responsible for checking whether the products can lawfully be imported, used or resold in the destination country.

If you refuse to pay customs charges or accept delivery, we may deduct the resulting shipping, storage, customs and return costs from any refund legally due.

21. Delays Outside Our Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• carrier disruption;

• customs clearance;

• port or border delays;

• industrial action;

• severe weather;

• natural disasters;

• fire or flooding;

• war, civil unrest or terrorism;

• epidemics or public-health restrictions;

• government action;

• transport or fuel disruption;

• power, telecommunications or systems failure;

• shortages of materials;

• supplier failure; or

• restrictions affecting international trade.

We will take reasonable steps to reduce the effects of the delay and keep you informed where appropriate.

Where the delay becomes substantial, any cancellation or refund rights will be determined by applicable law and whether the goods have already been custom manufactured.

22. Responsibility for Goods

For consumer customers, responsibility for accidental loss or damage normally passes to you when the goods are delivered to you or a person identified by you to receive them.

For business customers, responsibility passes on delivery to the agreed address, unless another delivery term has been agreed in writing.

If you arrange your own carrier, responsibility may pass when the goods are handed to that carrier, to the extent permitted by law.

Ownership does not pass until we have received full cleared payment.

23. Checking Goods on Delivery

You should inspect the packaging and goods as soon as reasonably possible after delivery.

Where packaging is visibly damaged, ask the carrier to record the damage and retain the packaging.

Please report:

• visible transit damage within 48 HOURS;

• missing items within 48 HOURS; and

• other faults promptly after discovery.

Reports should include:

• the order number;

• a description of the issue;

• photographs or video of the packaging;

• photographs or video of the product;

• the shipping label; and

• any other information reasonably requested.

A short reporting period helps us make a carrier claim, but it does not remove any statutory consumer rights that apply.

Do not dispose of damaged goods or packaging until we confirm that they are no longer required for inspection or a carrier claim.

24. Faulty, Damaged or Incorrect Goods

We are responsible for supplying goods that conform to the contract.

Contact us promptly if goods are:

• faulty;

• damaged before delivery;

• materially different from their description;

• incorrectly manufactured against the approved proof; or

• missing components.

We may ask for photographs, video or other reasonable evidence before determining the appropriate resolution.

Depending on the circumstances and your legal rights, we may:

• provide replacement parts;

• repair the product;

• remake the affected component;

• replace the product;

• provide an appropriate price reduction; or

• issue a refund.

We may require goods to be returned or made available for inspection. Where goods are confirmed to be faulty or incorrectly supplied, we will cover reasonable agreed return costs.

We are not responsible for problems caused by:

• an error visible on an approved proof;

• unsuitable or low-quality customer artwork;

• incorrect information supplied by you;

• normal wear and tear;

• accidental damage after delivery;

• misuse;

• failure to follow assembly or care instructions;

• unauthorised alteration or repair;

• use in unsuitable weather;

• incorrect storage;

• venue restrictions; or

• reasonable manufacturing or colour tolerances.

25. Outdoor Products and Weather

Flags, gazebos and other outdoor products must be used responsibly and in accordance with any instructions supplied.

You are responsible for:

• checking weather conditions;

• using suitable anchoring or weighting;

• ensuring the product is correctly assembled;

• complying with venue and local safety rules; and

• dismantling the product where conditions become unsafe.

Unless specifically rated and confirmed otherwise, outdoor display products should not be used in strong winds, storms, heavy snow or other hazardous conditions.

We are not responsible for damage caused by inappropriate assembly, insufficient anchoring, unattended use or use in unsuitable weather.

26. Product Care and Storage

You should follow any assembly, cleaning, care and storage instructions supplied.

Fabric graphics should generally be:

• kept clean and dry;

• allowed to dry fully before storage;

• protected from sharp objects;

• folded or packed appropriately;

• stored away from excessive heat, damp and direct sunlight; and

• handled carefully during assembly and dismantling.

Damage caused by poor storage, incorrect cleaning or improper handling is not a manufacturing defect.

27. Warranties

Some products may include a stated hardware warranty. The applicable period and scope will be shown on the product page or order confirmation.

Unless stated otherwise, a warranty does not cover:

• printed graphics subject to normal wear;

• accidental damage;

• misuse;

• weather damage;

• consumable components;

• fair wear and tear;

• unauthorised modification;

• incorrect assembly;

• poor storage; or

• damage caused during customer-arranged transport.

A warranty is in addition to, and does not replace, any statutory rights that apply.

28. Our Liability to Consumers

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• breach of statutory consumer rights that cannot legally be excluded.

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for business losses suffered by a consumer, including loss of profit, business, opportunity or anticipated savings.

29. Our Liability to Business Customers

This section applies only to business customers.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of terms implied by law where liability cannot legally be excluded; or

• any other liability that cannot lawfully be excluded.

Subject to the above, we will not be liable for:

• loss of profit;

• loss of revenue;

• loss of business;

• loss of anticipated savings;

• loss of contracts;

• loss of goodwill;

• loss or corruption of data;

• loss arising from a missed exhibition or event;

• wasted event fees, travel or accommodation expenses; or

• indirect or consequential loss.

Our total liability arising from an order will not exceed 100% OF THE AMOUNT PAID FOR THE AFFECTED ORDER, except where such a limitation would be unlawful.

30. Your Responsibility for Event Deadlines

You are responsible for allowing sufficient time for:

• artwork preparation;

• proof review;

• revisions;

• approval;

• manufacture;

• customs clearance;

• international delivery;

• venue access; and

• assembly before the event.

You must tell us before ordering where an event date is essential.

Unless we expressly guarantee the delivery date in writing, we are not responsible for exhibition fees, travel costs, accommodation costs, lost sales or other losses arising because goods do not arrive in time for an event.

This section does not exclude liability where it would be unlawful to do so.

31. Returns

Custom-made and personalised products cannot normally be returned because you no longer want them or because they are unsuitable for an event space you selected.

Returns must not be sent without contacting us first.

Where we authorise a return, we will provide instructions and, where appropriate, a return address. Products must be packaged securely.

Unauthorised returns may be refused or may result in additional handling, delivery or storage charges.

Further information is available in our separate Returns, Refunds and Cancellations Policy.

32. Personal Information

We process personal information in accordance with our Privacy Policy.

To fulfil an order, we may share necessary information with:

• Shopify;

• payment processors;

• manufacturers;

• graphic designers;

• fulfilment partners;

• couriers;

• customs agents;

• technology providers; and

• professional advisers.

This may involve transferring information outside the UK. Details of how information is used, protected and retained are explained in our Privacy Policy.

33. Communications

We may communicate with you using the email address, telephone number or other details supplied with the order.

You are responsible for:

• providing accurate contact information;

• checking messages and spam folders;

• responding promptly to artwork proofs and delivery enquiries; and

• notifying us if your details change.

Delays caused by a failure to respond may extend the estimated production or delivery time.

34. Complaints

We aim to resolve problems fairly and promptly.

Complaints should be sent to:

Email: [INSERT COMPLAINTS EMAIL]
Postal address: [INSERT COMPLAINTS ADDRESS]

Please include your order number, a clear description of the issue and any relevant photographs or supporting information.

We will normally acknowledge a complaint within 5 working days and aim to provide a substantive response within 10 working days.

35. Transfer of the Contract

We may transfer our rights and obligations under the contract to another organisation, provided this does not reduce your rights.

Consumers may only transfer their rights or obligations with our written agreement.

Business customers may not assign, transfer or subcontract their rights or obligations without our prior written consent.

36. Third-Party Rights

Unless expressly stated otherwise, no person other than you and us has any right to enforce the contract.

37. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

38. Waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

39. Entire Agreement for Business Customers

This section applies only to business customers.

These terms, the order confirmation, approved proof and any written specification constitute the entire agreement between us concerning the order.

You acknowledge that you have not relied on any statement or assurance that is not included in those documents, except that nothing excludes liability for fraud or fraudulent misrepresentation.

40. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them are governed by the law of ENGLAND AND WALES.

If you are a consumer resident in another part of the UK or another country, you may also benefit from mandatory protections provided by the law of your country of residence.

Consumers may bring proceedings in any court entitled to hear the dispute under applicable consumer law.

Business customers agree that the courts of ENGLAND AND WALES will have exclusive jurisdiction.

41. Contacting Us

Questions about these Terms and Conditions of Sale should be sent to:

Expo Display Stands
Expo Display Stands Ltd
52 Venn Grove, Plymouth, PL3 5PH
sales@expo-display-stands.com